1) Via bank transfer or EFT (electronic funds transfer)
you can pay.
2) With your credit cards via our site
You can take advantage of our online one-time payment or Paytr online installment payments for any credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of cancellation of an order due to possible order cancellation or stock issues, the refund will be issued to your credit card within 3 working days.
3) Refund of the order price
In the event that your orders are canceled for any possible reasons; Luvi Atölye Company, registered in the name of Eren Ali Gül, will refund the product price to your account and/or credit card within three working days. However, you must provide your bank account details and/or credit card details accurately and completely to our company’s financial authorities.
We aim to deliver the products you order the same day. For products that take some time to deliver, the freight delivery time is 3 working days as stated in the product details. You will be informed of any delayed delivery.
To ensure that the delivery of the product can take place without any interruption, we request that you provide the address of your location during the day as the delivery address.
Your requests will be processed according to the delivery type you specified at the end of the order. Once your orders have been approved, they will be delivered to the freight company within 2 (two) working days at the latest.
You can discuss different delivery terms by consulting our customer representative.
5) Track payment
If the system in question cannot complete the transaction due to a problem, our visitor will be informed of this on the payment page.
In case of an error at the specified address, the orderer will be contacted about the order that cannot be delivered.
The validity of the email address provided by our visitor is confirmed by the automatic email sent after the order has been transferred.
We have a responsibility to the bank whose credit card system we use, and to the customer, in relation to delivery.
Please be careful!
Open and check the packages that you think have been damaged during shipping in the presence of the representative of the company from which you received them. If you believe there is damage to the product, do not receive the product by filing a report with the shipping company.
Once the product is received, the freight company is considered to have fully fulfilled its duty.
If the product is damaged: Send the report you have drawn up as soon as possible to the e-mail address email@example.com.
Once you complete these procedures, we will begin processing your package and ensure that delivery is repeated as quickly as possible.
If you briefly explain in this email why you want to return the product, you will help us in our work on the product.